From Crisis to Comfort, all in 3 months

Our relationships with our Customers and Clients are, as you would expect, a central indicator of our how we judge our business achievement. You will understand therefore how important letters like the one below are. A click on http://www.acsbuilders.co.uk/contactand Peter Hughes of Coventry wrote:

“Just a short note to say ‘thank you’, for all your efforts in the reconstruction of our home following a fire in January 2009. From the start, you made us feel you had everything under control. You made sure the house was made water tight, you liaised with the companies doing the drying out of the house, and you kept us informed about how things were progressing. Once you had the go ahead from the insurance company, your entire team at ‘ACS’ worked diligently and to a very high standard to restore our home to it original, and in most cases a better and safer condition than it was originally.

At this stage I must single out members of your team, with whom I dealt with on a daily basis.

Lee Cramp: “a credit to you and you company. Very professional in his work and considerate to your customers.”
Darren Smith: “a great point of contact for resolving any issues and for getting quotes for the extra work we required during the repairs. Fair, polite and approachable.
John Ancliffe & young Luke: “great work ethic, hard working and has pride in his work. Luke will learn well”.
James Kilner & Wesley Griffin: “great workers,very nice lads, a credit to you.”
Carl Horner: “lovely job on our bathroom, thinks, plans, and delivers exactly what you want.”
Mark Smith & Matt Haigh: “delivered us a safer house which is up to modern day electrical code standards. Nice people and we will sleep more soundly following their efforts.”
Keith Hat: “quiet, professional and produced a great final decoration of our now nearly new home.”
Spencer Davis, Mark Lucas & Ian Williamson: “I’ve seen some good plasterers but these guys really did an excellent job.”

These are just a few of your team I got to meet and know during the 3 months’ it has taken to complete our work. But say thank you to those I missed. I have informed the loss adjusters of how pleased we are with the quality and speed of your work, and how lucky we were to get your company on board. From me, my wife & family, thank you, and we wish you every success in the future, especially during these difficult times.

Regards Peter & Marion Hughes